Live a life of extraordinary health, vitality & longevity

Terms and Conditions

About these T&Cs

In these terms and conditions “we” and “us” mean Live Long Live Wide Pty Ltd ABN and “you” means you the customers.

Disclaimer

The information on the Dr Greg Emerson website has been checked and authorised by Live Long Live Wide Pty Ltd prior to publication.

Whilst we have taken great care in preparing the content for this website, we shall not be liable, either directly or in any consequential way, for acts or omissions by any party in the direct or indirect use of the information described herein.

Due to ongoing product development, Live Long Live Wide Pty Ltd reserves the right to change, without notice, any product details on this website, including pricing, specifications and appearance.

Privacy

Your privacy is important to us and Live Long Live Wide Pty Ltd is committed to privacy principles and the protection of your personal information. It’s your right to know and understand how your personal information will be used when you access our website so you can make an informed choice about the personal information you’d like to provide us.

When you come to our website and interact with it, we collect a range of data, including:

  • how you got to our website
  • the date and time of visit
  • the content looked at on our website
  • the pathways used to find content
  • the documents downloaded
  • data for the purpose of processing your order

This information helps us:

  • review what the majority of the people who come to our website are looking for
  • determine the effectiveness of our website in catering to customers’ needs
  • tailor our website to suit our customers’ needs
  • improve and develop our products
  • for marketing, supplying or delivering our products to you

Any personal information you submit on our website, such as when you fill out an online form, place an order or send us an email, is stored on Live Long Live Wides database. We do not collect unnecessary information and will not disclose the information you provide us to any unrelated third-party unless required to by law.

If you decide to provide us with your personal information, you consent to our using your personal information as explained in our Terms & conditions or otherwise permitted under the ‘National Privacy Principles’.

If you have any questions related to data collection, please send an email.

Secure Shopping

Live Long Live Wide Pty Ltd encrypts all order information submitted to our server via industry-standard SSL

Orders

You may place an order by:

  • Filling in the Order Form on the Dr Greg Emerson online shop and clicking the “Checkout” button
  • Telephoning 07 38315111 between 8.00am and 4.30pm (AEST) Monday to Friday, excluding Queensland public holidays
  • Live Long Live Wide Pty Ltd currently only sells and ships products via online orders within Australia.

Payments

All website orders must be paid by VISA, MasterCard or PayPal. The cost of recovering any default of payments will be borne by the customer. Credit cards payments are processed in real-time by our 128-bit encrypted SSL secure server and payment gateway. Credit cards are charged immediately. We do not keep a record of your credit card information.

Proof of Online Purchase

We will send you an Order Confirmation email once you complete the check out process online.
When your order has been shipped, we will email you to advise also.

Delivery

All products are distributed from Brisbane, Queensland. Estimated delivery time for your product(s) into metropolitan areas and capital cities is approximately 1-2 business days. Country areas and regional centres may require a further 3-4 business days. Where available a tracking number will be provided to allow you to track the delivery status of your order.

Please allow 10 business days (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing until delivery of your product. We make every effort to honor the estimated delivery time in regards to your receipt of your product(s). However, estimated delivery times may be subject to circumstances outside of our control. If your delivery window has passed and you have not received your product(s), please contact us for the latest status of your product(s).
For the majority of our products, we use Australia Post eParcel. For oversized items* we will use a cost effective road based transport of our choice. All orders will deliver to the address you have specified as your “Shipping Address” on your order. Ensure your shipping address is a physical address as we cannot ship to a PO Box.

In the case that Australia Post eParcel arrives at your office or residence and no one is available to take receipt of your package(s), Australia Post eParcel will leave a card with instructions for how to coordinate another pickup time.

If you have an oversized item and are not home to receive your parcel then it will be taken to the nearest transport depot. There is a re-delivery fee of $10 which must be paid by the customer in order to receive your parcel again.

While we make every effort to deliver your package(s) within the estimated delivery time window, we cannot guarantee delivery. Upon delivery, title and all risk of loss pass to you the customer and new owner.

*An oversized item is anything over 1.1m and cannot be shipped via Australia Post.

h2.Pricing

All prices are in Australian dollars. Live Long Live Wide Pty Ltd purchases are subject to GST. The final dollar total of your order including GST and any applicable shipping charges will be advised at checkout, or if placing your order by phone, one of our receptionists. The invoice Live Long Live Wide Pty Ltd email or posts you will include GST.

Prices displayed on our website are subject to change without notice. All pricing displayed on our website is for online purchases only. .

Returns

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described or different from a sample shown to you.

The about policy is offered by Live Long Live Wide Pty Ltd in addition to the statutory rights to which you may be entitled under the Trade Practices Act 1974 and other applicable Australian consumer protection laws and regulations.

To discuss the repair, exchange, or return of a product, contact one of our receptionists on 07 38315111.

Any queries arising from the interpretation of these terms & conditions may be raised by emailing us